Fintech360’s New Unified Communication Hub Sets New Standards

<p>With over a decade of experience
in the Forex market,<a href="https://www.fintech360.com/" target="_blank" rel="follow"> Fintech360</a>, a leading provider of innovative fintech solutions, is
at the forefront of CRM technologies with
its groundbreaking Communication Hub – a transformative solution that
significantly improves interaction efficiency and offers brokerage firms easier
ways to communicate across different channels, from a centralized, secured,
Cloud-based structure. </p><p>With the addition of this
advanced solution, it aims to establish itself as a
central work management platform that seamlessly integrates collaboration, productivity, and communication
tools, empowering back-office operations in the brokerage industry through a
unified data model.</p><p>A Secure
and Trusted Partner for Growth</p><p>Fintech360's Communication Hub allows brokerages to effectively
manage a variety of communication channels incorporating emails, messaging apps
including WhatsApp and Telegram, live chat, SMS, and push notifications. It
also facilitates the centralized tracking and organization of customer details,
data, inquiries, and concerns during interactions, all efficiently handled from
one place.</p><p>"The adoption of the Communication Hub came as businesses in a
new advanced digital age were seeking better and more secure ways to
communicate with both their customers and colleagues. With a clear focus on
continuous innovation, Fintech360 is well-positioned to be a secure and trusted
partner for growth”. said Aaron Bitter,
CEO.</p><p>“The goal of the Communication Hub is to allow businesses to
consolidate their work to the point where any concern during their interactions
disappears. It's encouraging to see so many businesses joining the Fintech360
family, using our CRM as their customizable center of gravity,” he added.</p><p>At the core of the Communication Hub
lies a commitment to industry-leading security. Fintech360 prioritizes the
integrity and confidentiality of sensitive customer information, ensuring
agents cannot access contact details directly. Instead, a secure 'click-to-email'
process is in place, safeguarding customer privacy and preventing data
breaches.</p><p>Here's
what more the Communication Hub offers:</p><ol><li>Wide Communication Channels: Users
can effortlessly reach their clients through various channels such as
emails, WhatsApp, Telegram, live chat, SMS, and push notifications.</li><li>Unified User Interface: All
communication channels can be managed seamlessly in one simple UI.</li><li>Top-notch Security: Users can
rest easy knowing that agents cannot access customer contact details, and
email triggers are initiated with a secure 'click to email' process.</li><li>Encrypted Customer Information: Even when
customers share contact details via email, the system ensures advanced
encryption for enhanced security. </li><li>Cost-Efficient Operation:
Streamlining all client interactions seamlessly within the system can
revolutionize communication efficiency and cost-effectiveness.</li><li>Centralized Communication: Personalized, centralized communication
within the Fintech360 CRM replaces individual email boxes per agent.</li></ol><p>The
improved platform capabilities of Fintech360</p><p>Fintech 360's omnichannel solution is a
user-friendly and integrated system that empowers brokers with full control
over all CRM needs for improved back-office operations and results. Moreover,
the company’s payment gateway expands its global reach, allowing brokerages to
accept payments from customers worldwide through a network of 250+ providers. </p><p>The Fintech360 Verification Center
facilitates compliance with KYC and AML requirements across regions, offering a
comprehensive solution for customer identification and validation of financial
activities.</p><p>The CRM is engineered to seamlessly
accommodate diverse regulatory requirements, encompassing CySEC, ASIC, Hellenic
Capital Market Commission, FSCA, FSC, FSA, as well as various other European
and offshore regulations. </p><p><a href="https://www.fintech360.com/products/" target="_blank" rel="follow">Fintech360 CRM</a> delivers an
all-around view and management of the entire customer lifecycle. From
registration and verification processes to communications and marketing
campaigns, every aspect is efficiently handled within a centralized, secure,
cloud-based structure. In its latest updates, Fintech360's technology
suite provides unique
capabilities including: </p><p>● Website CMS and client area: Enhance the user experience with a user-friendly interface.
Receive the service your business deserves through a blend of innovation and
create a website that reflects your brand's true identity.</p><p>● Verification center and compliance
intelligence: Stay ahead of the evolving regulatory landscape with innovative
compliance intelligence solutions that monitor and optimize sales calls and
sentiments. Verification Center provides an all-in-one solution for customer
identification, meeting KYC and AML requirements across different regions.</p><p>● Sales-centric CRM: Simplify operations
with an automatic lead splitter and maximize conversion rates through a sales
tracking feature. Understand, monitor, analyze, and improve the way you handle
customer interactions.</p><p>● Communication Hub: By integrating
multiple channels, such as emails, SMS, push notifications, Telegram, live
chat, and WhatsApp, the communication hub ensures effective interactions while
maintaining a centralized dashboard for tracking customer engagement.</p><p>● Monstrack – Affiliation Manager: Centralized
affiliate and in-house media management with seamless client CRM integration.
Additionally, its plugin system allows real-time monitoring and optimization of
traffic from anywhere and anytime, providing complete control across multiple
brands and the ability to manage every lead or request entering your system
with precision.</p><p>● Full Suite Cashier: Leverage the Full
Suite Cashier's extensive array of integrations with over 300 PSPs and APMs,
enabling smart routing and cascading capabilities for multiple payment methods,
sophisticated risk management rules to minimize fraud, and a comprehensive suite
of advanced features for seamless transaction processing and customer
management. With smart markup capabilities, brokerages can annotate customer
data, providing a comprehensive understanding of behavior, preferences, and
transaction history for more informed and personalized customer support.</p><p>● Web platform and trading Apps (Android and
iOS): Experience seamless trading anytime, anywhere with a user-friendly
web platform and mobile apps that are easy to use and intuitive, available on
Android and iOS. These are integrated with MT4/MT5 and Match-Trade, providing
cutting-edge security to safeguard clients' data and ensure the safety of
financial transactions. Integration with any other trading platform can occur
in just one month.</p><p>● Comprehensive BI Reports: Offers a wide
range of business intelligence reports to track traffic, sales, retention,
VoIP, PSPs, dealing and management, ensuring a comprehensive understanding of
business operations and making the right decisions for the business.</p><p>Fintech360
Team at iFX EXPO Dubai 2024</p><p>Don't miss out on the opportunity to
meet with Fintech360's experts at iFX EXPO Dubai 2024. The Fintech360 Team will
participate at iFX EXPO Dubai 2024, from 16-18 JAN 2024, showcasing the
"Communication Hub." Attendees can visit Booth 72 to experience the
transformative power of the
company’s innovative technologies and discover how their team of experts
can streamline your communication processes, enhancing your operational efficiency. You can also
explore their latest updates and get more information by visiting the <a href="https://www.fintech360.com/" target="_blank" rel="follow">Fintech360</a> official
website.</p>

This article was written by FL Contributors at www.forexlive.com.